Support Analyst

Job Responsibilities:

• Provide support to the clients (Over Phone, remote connection).
• Keep good customer relationship.
• Conform to highest professional standards while dealing with customers. Listen to customer problems or concerns and safeguard customer interests by communicating properly with supervisor and team.
• Work as first point of contact for all support services.
• Write complex and faster SQL queries, Store Procedure, Function.
• Conduct testing (System, Integration, etc.) as per project needs.
• Perform complex data analysis.
• Work closely with customers on project implementation.
• Visit customer workstation when required.
• Maintain liaison with customers and supervisor in updating the status of customer requests.
• Work closely with the development team in providing resolution to problems/complaints and ensure smooth delivery of enhancements.
• Software Installation
• Data Conversion

Educational Requirements:

• Bachelor degree in any discipline
• or, Diploma in IT related subject.

Experience Requirements:

• At least 1 year(s)
• The applicants should have experience in the following area(s):
  
  • IT Support Service, Software Company

Additional Requirements:

• Age at most 32 years
• Both males and females are allowed to apply.
• Strong ability to write complex and faster SQL query and TSQL
• Customer Management skills
• Effective Communication
• Ability to work well with people
• Ability to quickly establish good working relationships with clients
• Strong Analytical ability
• Problem Solving Skills
• Ability to work under pressure.
• Be Self-driven and able to work independently as well as in team
• Excellent knowledge of Relational Databases Management System (RDBMS), SQL Queries and TSQL (Stored Procedure, Function)
• Programming knowledge in VB.Net,C#.Net will be added advantages
• Should have Basic Accounting knowledge

Salary:

• Negotiable

Compensation & other benefits:

• Remuneration and benefits package including competitive salary.
• Two bonuses per year (per bonuses will be equal one month’s basic salary).
• Regular working hour: 8 hours per day, 5 days a week.
• 15 Days Annual Leave, 10 Days Casual Leave and 14 days Sick Leave per year.
• Performance bonus.
• Contributory Provident Fund, Gratuity.
• Vendor Certification fee reimbursement.
• Health Insurance for self and immediate family.
• Excellent modern office environment.
• Friendly, clean working environment.